The Quest for Quest Data Continues
Wednesday, September 30th, 2009We have good news and not so good news…
The good news is that the account and payment issues have all been resolved. Quest’s transmitter data is now being paid directly through an account set up by the Genesee Valley Audubon Society instead of the DEC.
The not so good news is that getting the emails restored is going to take a couple more weeks. This is a little complicated, so bear with me… It seems that during the transition from the DEC’s account to GVAS, the daily emails containing the tracking data were discontinued. Even though GVAS is paying the bills for Quest’s data directly, her transmitter still falls under the New York DEC’s satellite tracking program. For whatever reason the folks who process the satellite data will only accept a request to resume the emails from the program manager.
So what’s the bad news, you say? Well, it turns out that the program manager is out of the country, and he won’t be back until the middle of the month. We’ve contacted the DEC to see if they can get in touch with him but they have not been able to do so. That means, unfortunately, that we’re stuck until his return.
Its frustrating news to be sure. Now’s the time when we can expect Quest to be on the move. We’ve all grown accustomed to being able to see where she’s going, and this six-week blackout is tough to take. Be that as it may, we appreciate everyone continuing to be patient, and we hope you’ll accept our apology for all of the delays and confusion.
UPDATE: As seems to be the norm in this situation, we’re getting information in bits and bites. After more communication with the ARGOS folks, it appears that the DEC program manager didn’t explicitly request the emails be stopped (as we previously reported), but as a consequence of making the account changes, that’s how the instructions were interpreted. So it appears the DEC may not have been at the heart of the problem (though we’ve had 5 weeks without email, which presumably should have caught someone’s attention in Albany). However, nothing in our reporting on this issue should be construed as assigning blame or pointing fingers. All the evidence is that this was an honest misunderstanding, nothing more. For now we are in the unwanted position of waiting for a solution.
We’re not idle though. June Summers continues to be in contact with the DEC and the satellite data folks. We have provided them with the original emails from the DEC to GVAS, which spell out the actual intent of the account switching. The satellite data people have also let us know they’re reviewing the information, and we’re cautiously hopeful that we might be able to get data flowing sooner rather than later. So stay tuned, and Specto Subitus!
-Jess